Your privacy matters to us. This Privacy Policy explains what personal data Arionay collects, why we collect it, how we use and protect it, and what rights you have under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173).
OUR COMMITMENT TO YOU
Arionay processes all personal data in accordance with the Philippine Data Privacy Act of 2012 (RA 10173) and the implementing rules and regulations issued by the National Privacy Commission (NPC). Your data is handled lawfully, fairly, and transparently at every step.
All personal data stored by Arionay is protected using industry-standard encryption. Payment details processed through GCash, PayMaya, BPI, BDO, and Metrobank are handled by certified payment processors and are never stored in plain text on Arionay's servers.
Under the Philippine Data Privacy Act, you have the right to access, correct, and request deletion of your personal data held by Arionay. You also have the right to object to certain types of processing. Arionay will respond to all verified data rights requests within 15 business days.
Arionay does not sell, rent, or trade your personal data to third parties for their own marketing purposes. Data shared with third-party service providers is limited to what is strictly necessary for them to perform services on Arionay's behalf, and is governed by data processing agreements.
Personal data collected by Arionay is used only for the purposes stated in this Privacy Policy. We do not use your data for purposes that are incompatible with those stated here without first obtaining your consent or as otherwise permitted by Philippine law.
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, Arionay will notify the National Privacy Commission and affected players within the timeframes required by the Data Privacy Act and NPC regulations.
Arionay operates the online gaming platform accessible at arionay.com (the "Platform"). For the purposes of the Philippine Data Privacy Act of 2012 (RA 10173), Arionay is the personal information controller in respect of the personal data of players and visitors to the Platform.
Arionay operates in the Philippines and processes personal data in accordance with RA 10173, its implementing rules and regulations, and the issuances of the National Privacy Commission (NPC). Where Arionay engages third-party service providers to process personal data on its behalf, those providers act as personal information processors and are bound by data processing agreements consistent with RA 10173.
Arionay collects the following categories of personal data from players and platform visitors:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, government ID number, photograph | Account registration, KYC verification, age verification |
| Contact Data | Email address, mobile number, residential address | Account communications, support, regulatory notices |
| Financial Data | GCash number, PayMaya account, bank account details (BPI, BDO, Metrobank), transaction history | Deposit and withdrawal processing, AML compliance |
| Technical Data | IP address, device type, browser type, operating system, session logs | Platform security, fraud prevention, service improvement |
| Usage Data | Games played, wager amounts, session duration, feature interactions | Responsible gaming monitoring, platform improvement |
| Communications Data | Support chat logs, email correspondence, feedback submissions | Customer support, dispute resolution, quality assurance |
Arionay does not intentionally collect sensitive personal information (as defined under RA 10173) beyond what is strictly required for identity verification and regulatory compliance purposes.
Arionay collects personal data through the following means:
Arionay processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:
Arionay uses the personal data it collects for the following purposes:
Arionay does not sell, rent, or trade your personal data to third parties for their own commercial purposes. Arionay may share your personal data with the following categories of recipients, strictly on a need-to-know basis:
Arionay engages third-party service providers to perform functions on its behalf, including payment processing, identity verification, fraud detection, cloud hosting, and customer support technology. These providers act as personal information processors and are contractually required to process your data only on Arionay's instructions and in accordance with RA 10173.
Arionay may disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other Philippine government authorities where required by law, court order, or regulatory direction. Arionay will notify you of such disclosures where legally permitted to do so.
In the event of a merger, acquisition, or sale of all or part of Arionay's business, your personal data may be transferred to the acquiring entity as part of that transaction. Arionay will notify you of any such transfer and ensure that the acquiring entity is bound by privacy obligations consistent with this Policy and RA 10173.
Arionay may share your personal data with other third parties where you have given your explicit consent to such sharing.
Arionay uses cookies and similar technologies on the Platform to enhance your experience, maintain your session, and collect usage data. The types of cookies used include:
You can manage cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of the Platform. Arionay does not use third-party advertising cookies or behavioural tracking cookies for external advertising purposes.
Arionay retains your personal data for as long as your account is active and for a period thereafter as required by Philippine law and regulation. Specific retention periods include:
Upon expiry of the applicable retention period, Arionay will securely delete or anonymise your personal data in accordance with its data disposal procedures.
Arionay implements appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include:
While Arionay takes all reasonable steps to protect your data, no system is completely immune to security risks. You are responsible for maintaining the security of your own account credentials. If you suspect that your account has been compromised, contact Arionay support immediately.
Under the Philippine Data Privacy Act of 2012, you have the following rights in respect of your personal data held by Arionay:
Request a copy of the personal data Arionay holds about you and information about how it is being processed.
Request correction of inaccurate or incomplete personal data held by Arionay without undue delay.
Request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to Arionay's legal retention obligations.
Object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
Request a copy of your personal data in a structured, commonly used, machine-readable format where technically feasible.
Lodge a complaint with the National Privacy Commission (NPC) if you believe Arionay has processed your personal data in violation of RA 10173.
To exercise any of these rights, contact Arionay's Data Protection Officer at the details provided in Section 14. Arionay will respond to all verified data rights requests within fifteen (15) business days. Arionay may request proof of identity before processing a data rights request.
The Arionay Platform is strictly intended for persons aged 21 years and above. Arionay does not knowingly collect personal data from persons under the age of 21. If Arionay becomes aware that personal data has been collected from a person under 21, that data will be deleted promptly and the associated account will be suspended.
If you are a parent or guardian and believe that a minor has registered on the Arionay Platform, please contact Arionay support immediately so that appropriate action can be taken.
Arionay primarily processes and stores personal data within the Philippines. Where it is necessary to transfer personal data to service providers or systems located outside the Philippines — for example, cloud infrastructure providers — Arionay will ensure that such transfers are made in accordance with the requirements of the Data Privacy Act and NPC regulations, including ensuring that the recipient country or organisation provides an adequate level of data protection.
Arionay will not transfer your personal data to jurisdictions that do not provide adequate data protection safeguards without first obtaining your consent or implementing appropriate contractual protections.
Arionay reserves the right to update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The most current version of this Policy will always be available at arionay.com/privacy-policy. The date of the most recent revision is shown at the top of this page.
Where a change to this Policy materially affects your rights or the way Arionay processes your personal data, Arionay will notify you via your registered email address or through a prominent notice on the Platform prior to the change taking effect. Your continued use of the Platform following notification of a material change constitutes your acceptance of the revised Policy.
Arionay has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with the Philippine Data Privacy Act and this Privacy Policy. If you have any questions about this Policy, wish to exercise your data privacy rights, or wish to raise a concern about Arionay's data processing practices, please contact the DPO:
Arionay aims to respond to all privacy-related enquiries within fifteen (15) business days. If you are not satisfied with Arionay's response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.
JOIN ARIONAY
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